Privacy Policy

How we collect, use, and protect your information.

Last updated: 1 June 2026 — Questions? Contact us

Premium IPTV Australia (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (premiumiptvaustralia.com) or use our IPTV streaming service. By accessing our website or purchasing a subscription, you acknowledge you have read and understood this policy.

1. Information We Collect

1.1 Information You Provide Directly

Account information — name, email address, and phone number when you register or contact support.
Payment information — billing details submitted during purchase. We do not store full card numbers or CVV codes — these are processed exclusively by our PCI-DSS Level 1 compliant payment provider.
Support communications — messages, emails, and WhatsApp chats you send to our support team.
Contact form submissions — data entered in our website contact or trial request forms.

1.2 Information Collected Automatically

Usage data — pages visited, time on site, referring URLs, and feature interactions.
Device and technical data — IP address, browser type and version, operating system, device identifiers, and screen resolution.
Cookies and similar technologies — session cookies, preference cookies, and analytics identifiers (see Section 6).
Streaming data — connection timestamps and stream quality metrics used solely for service optimisation and abuse prevention.

2. How We Use Your Information

We use your information for the following purposes:

To create and manage your subscription account and deliver streaming credentials.
To process payments and send transaction confirmations, invoices, and renewal reminders.
To provide 24/7 customer support and respond to your enquiries.
To send service updates, maintenance notifications, and security alerts.
To improve our service, fix technical issues, and optimise server performance.
To detect, investigate, and prevent fraudulent transactions, account sharing abuse, and unauthorised resale.
To comply with our legal obligations under Australian law.
To send optional promotional emails about new plans or features (only with your consent — you can unsubscribe at any time).

3. Legal Basis for Processing (Australian Privacy Law)

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), we process your personal information on the following lawful bases:

Contract performance — processing necessary to deliver the subscription service you purchased.
Legitimate interests — fraud prevention, service security, and analytics to improve our platform.
Legal obligation — compliance with Australian consumer, tax, and privacy legislation.
Consent — for optional marketing communications (you may withdraw consent at any time).

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

Payment processors — your billing data is shared with our payment gateway (PCI-DSS compliant) solely to process your transaction.
Email providers — your email address is shared with our email delivery provider to send you transactional messages and credentials.
Analytics providers — anonymised usage data may be shared with analytics platforms (e.g., Google Analytics) to understand site performance. This data cannot identify you individually.
Legal requirements — we may disclose information if required by Australian law, court order, or government authority.
Business transfers — in the event of a merger or acquisition, your information may be transferred as a business asset with equivalent privacy protections maintained.

All third-party service providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than the specific service they provide to us.

5. Data Security

We implement industry-standard security measures to protect your personal information:

256-bit SSL/TLS encryption for all data in transit.
Encrypted storage for all personal data at rest.
PCI-DSS Level 1 compliant payment processing — we never see your full card details.
Restricted employee access to personal data on a need-to-know basis.
Regular security audits and vulnerability assessments of our infrastructure.
Firewall protection and DDoS mitigation on all servers.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and the relevant Australian authorities as required by the Notifiable Data Breaches scheme under the Privacy Act 1988.

6. Cookies and Tracking Technologies

We use the following types of cookies:

Essential cookies — required for the website to function (session management, login state). These cannot be disabled.
Analytics cookies — help us understand how visitors use the site (pages viewed, time on site). We use Google Analytics with IP anonymisation enabled.
Preference cookies — remember your settings (e.g., dismissed announcements).

You can control non-essential cookies through your browser settings. Disabling cookies may affect certain website functionality. We do not use cookies for advertising or cross-site tracking purposes.

7. Data Retention

We retain your personal data only for as long as necessary:

Active account data — retained for the duration of your subscription plus 60 days after expiry.
Transaction records — retained for 7 years to comply with Australian tax law (ATO requirements).
Support communications — retained for 12 months after your last interaction.
Website analytics data — retained in anonymised form for up to 26 months.

After the applicable retention period, your data is securely deleted or anonymised.

8. Your Privacy Rights

Under the Australian Privacy Act 1988 and the APPs, you have the following rights:

Access — request a copy of all personal information we hold about you.
Correction — request that inaccurate or outdated information be corrected.
Deletion — request deletion of your personal data (subject to legal retention obligations).
Portability — request your data in a structured, machine-readable format.
Opt-out — unsubscribe from marketing emails at any time via the unsubscribe link in any email or by contacting us.
Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you are unsatisfied with our response.

To exercise any of these rights, contact us at support@auiptv.org or via our contact page. We will respond within 30 days.

9. Children’s Privacy

Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. International Data Transfers

Our servers are primarily located in Australia. Where data is processed outside Australia (e.g., by payment processors or analytics providers with international infrastructure), we ensure equivalent privacy protections are in place through contractual arrangements consistent with Australian privacy law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending an email to your registered address at least 14 days before the change takes effect. Continued use of the service after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, concerns, or requests, please contact our Privacy Officer:

Email: support@auiptv.org
WhatsApp: +1 725 240 7315
Contact form: premiumiptvaustralia.com/contact.html